{"id":1690,"date":"2020-03-26T15:58:01","date_gmt":"2020-03-26T14:58:01","guid":{"rendered":"http:\/\/www.ubitech-formation.com\/?page_id=1690"},"modified":"2026-04-14T10:48:54","modified_gmt":"2026-04-14T08:48:54","slug":"reclamation","status":"publish","type":"page","link":"https:\/\/www.ubitech-formation.com\/index.php\/reclamation\/","title":{"rendered":"Engagements &#8211; R\u00e9clamation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPage Title Section\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb120deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#000000 0%|rgba(0,0,0,0) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#000000&Prime; background_color_gradient_end=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.ubitech-formation.com\/wp-content\/uploads\/2023\/11\/ubitech-formation-spectacle.jpg\u00a0\u00bb custom_padding=\u00a0\u00bb110px||110px|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbPage Title\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bbPoppins|600|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb60px\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb||20px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>R\u00e9clamation <\/h1>\n<p>Notre priorit\u00e9 est de conserver votre confiance !\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbPage Subtitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb18px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbShop Section\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb69px||76px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbShop Title Area\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb0|0px|0|1px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb max_width=\u00a0\u00bb98%\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<span style=\"font-size: x-large; color: #000000;\"><strong>Proc\u00e9dure de r\u00e9clamation<\/strong><\/span><\/p>\n<p style=\"text-align: left;\">Il peut arriver que nous ne parvenions pas \u00e0 r\u00e9pondre \u00e0 vos attentes. Nous avons donc mis en place une proc\u00e9dure de traitement des r\u00e9clamations.<\/p>\n<p style=\"text-align: left;\"><strong>1)\u00a0<\/strong> <strong>Si vous souhaitez nous faire part d\u2019une insatisfaction ou d\u2019un probl\u00e8me, vous pouvez :<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 15px;\">Nous contacter <\/span><strong style=\"font-size: 15px;\">par t\u00e9l\u00e9phone<\/strong><span style=\"font-size: 15px;\">\u00a0ou <strong>par mail via notre <a href=\"https:\/\/www.ubitech-formation.com\/index.php\/contact\/\">formulaire de contact.<\/a><\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><a href=\"mailto:contact@ubitech-formation.com\" style=\"font-size: 15px;\"><\/a>La fa\u00e7on la plus simple de r\u00e9soudre un probl\u00e8me, une erreur ou un malentendu est de nous en parler directement\u00a0<\/p>\n<p style=\"text-align: left;\"><strong>2)<\/strong>\u00a0<strong> Si tout fois nous n\u2019avons pas pu r\u00e9soudre votre probl\u00e8me\u00a0:\u00a0<\/strong><\/p>\n<p style=\"text-align: left;\">Merci de t\u00e9l\u00e9charger<a href=\"https:\/\/www.ubitech-formation.com\/wp-content\/uploads\/2023\/11\/Fiche-de-reclamation.pdf\"> la fiche de r\u00e9clamation ici<\/a> \u00a0et de nous la retourner :<br \/><span style=\"font-size: 15px; text-align: center;\">Par <\/span><strong style=\"font-size: 15px; text-align: center;\">courrier postal<\/strong><span style=\"font-size: 15px; text-align: center;\"> \u00e0 l\u2019adresse suivante : UBITECH 117 TRAVERSE BOVIS 13016 Marseille <\/span>ou p<span style=\"font-size: 15px;\">ar mail : <\/span><a href=\"mailto:reclamation@ubitech-formation.com\" style=\"font-size: 15px;\">reclamation@ubitech-formation.com<\/a>\u00a0<\/p>\n<p style=\"text-align: left;\"><strong>3)\u00a0 A la r\u00e9ception de votre r\u00e9clamation<\/strong>, Ubitech disposera de 10 jours pour r\u00e9pondre \u00e0 votre demande. D\u00e9roulement de la prise en charge d\u2019une r\u00e9clamation.<\/p>\n<ul style=\"text-align: left;\">\n<li style=\"text-align: left;\">\u00a0<span style=\"font-size: 15px;\">Envoi d\u2019un mail valant accus\u00e9 de r\u00e9ception \u00e0 votre r\u00e9clamation<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 15px;\">Prise en compte et \u00e9tude de la demande par un responsable d\u2019Ubitech<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 15px;\">Ouverture d\u2019une proc\u00e9dure de traitement \u00e0 l\u2019amiable.<\/span><span style=\"font-size: 15px;\">\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\">Dans tous les cas, nous essayerons de vous r\u00e9pondre au mieux, et nous nous engageons \u00e0 respecter la confidentialit\u00e9 des informations r\u00e9colt\u00e9es<\/p>\n<p style=\"text-align: left;\"><strong>4)\u00a0 Si dans le cas peu probable o\u00f9 vous n&rsquo;auriez pas obtenu satisfaction suite \u00e0 notre proc\u00e9dure de r\u00e9clamation<\/strong>, et conform\u00e9ment aux articles <a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006069565&amp;idArticle=LEGIARTI000032224762\">616-1<\/a> et <a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006069565&amp;idArticle=LEGIARTI000032808378\">R.616-1<\/a> du code de la consommation, Sachez qu\u2019Ubitech a adh\u00e9r\u00e9 \u00e0 un service de m\u00e9diation.<\/p>\n<p style=\"text-align: left;\">En cas de poursuite du litige vous pourrez d\u00e9poser votre r\u00e9clamation\u00a0 sur le site: <a href=\"https:\/\/www.sasmediationsolution-conso.fr\">https:\/\/www.sasmediationsolution-conso.fr <\/a>ou par voie postale en \u00e9crivant \u00e0 : Sas M\u00e9diation Solution : 222, chemin de la Bergerie 01800 Saint Jean de Niost<\/p>\n<p style=\"text-align: left;\">\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbFooter Section\u00a0\u00bb _builder_version=\u00a0\u00bb3.5&Prime; background_color=\u00a0\u00bb#999999&Prime; background_image=\u00a0\u00bbhttps:\/\/www.ubitech-formation.com\/wp-content\/uploads\/2018\/12\/Ubitech-cover.jpg\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_padding=\u00a0\u00bb42px||0||false|false\u00a0\u00bb global_module=\u00a0\u00bb290&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; admin_label=\u00a0\u00bbFooter Area\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text ul_type=\u00a0\u00bbnone\u00a0\u00bb admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bbrgba(255,255,255,0.7)\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb ul_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb ul_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb24px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.4em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb||15px|\u00a0\u00bb custom_padding=\u00a0\u00bb||1px|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Ubitech Formation<\/h2>\n<p>Si\u00e9ge social :<br \/>117 Traverse Bovis<br \/>13016 Marseille<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/www.ubitech-formation.com\/wp-content\/uploads\/2024\/08\/logo-qualiopi-action-de-formation.png\u00a0\u00bb title_text=\u00a0\u00bblogo qualiopi action de formation\u00a0\u00bb src_tablet=\u00a0\u00bb\u00a0\u00bb src_phone=\u00a0\u00bb\u00a0\u00bb src_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb width=\u00a0\u00bb58.3%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||16px|76px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text ul_type=\u00a0\u00bbnone\u00a0\u00bb admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bbrgba(255,255,255,0.7)\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb ul_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb ul_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb24px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.4em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb||15px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>\u00a0<\/h2>\n<p>Bureau :<br \/>117 Traverse Bovis\u00a0<br \/>13016 Marseille<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text ul_type=\u00a0\u00bbnone\u00a0\u00bb admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bbrgba(255,255,255,0.7)\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb ul_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb ul_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb24px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.4em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb||15px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Contact<\/h2>\n<p>T\u00e9l : 04 91 26 90 24<\/p>\n<p>de 9h00 \u00e0 18h00<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_social_media_follow _builder_version=\u00a0\u00bb4.23.1&Prime; 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Nous avons donc mis en place une proc\u00e9dure de traitement des r\u00e9clamations. 1)\u00a0 Si vous souhaitez nous faire part d\u2019une insatisfaction ou d\u2019un probl\u00e8me, vous pouvez : Nous contacter par [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1690","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ubitech propose des formations son pour les intermittents du spectacle<\/title>\n<meta name=\"description\" content=\"Ubitech propose des formations son, vid\u00e9o et lumi\u00e8re pour les intermittents du spectacle en petits groupes \u00e0 Nice, Marseille, Bordeaux et Paris\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ubitech-formation.com\/index.php\/reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ubitech propose des formations son pour les intermittents du spectacle\" \/>\n<meta property=\"og:description\" content=\"Ubitech propose des formations son, vid\u00e9o et lumi\u00e8re pour les intermittents du spectacle en petits groupes \u00e0 Nice, Marseille, Bordeaux et Paris\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ubitech-formation.com\/index.php\/reclamation\/\" \/>\n<meta property=\"og:site_name\" content=\"Ubitech Formation\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T08:48:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ubitech-formation.com\\\/index.php\\\/reclamation\\\/\",\"url\":\"https:\\\/\\\/www.ubitech-formation.com\\\/index.php\\\/reclamation\\\/\",\"name\":\"Ubitech propose des formations son pour les intermittents du spectacle\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ubitech-formation.com\\\/#website\"},\"datePublished\":\"2020-03-26T14:58:01+00:00\",\"dateModified\":\"2026-04-14T08:48:54+00:00\",\"description\":\"Ubitech propose des formations son, vid\u00e9o et lumi\u00e8re pour les intermittents du spectacle en petits groupes \u00e0 Nice, Marseille, Bordeaux et Paris\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ubitech-formation.com\\\/index.php\\\/reclamation\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ubitech-formation.com\\\/index.php\\\/reclamation\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ubitech-formation.com\\\/index.php\\\/reclamation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.ubitech-formation.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Engagements &#8211; 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